Support

Need a hand? Email hello@ratefork.com and a real person will reply, usually within a day or two. The answers below cover the most common questions.

Signing in

Fork uses Sign in with Apple, Sign in with Google, or a one-time code sent to your email. There is no password to remember or reset. If the email code does not arrive, check your spam folder and make sure you typed the address correctly.

Verifying a review with a receipt

When you post a review, tap to snap the bill. Fork reads it on your phone and, if it matches the restaurant, your review gets the gold verified seal and bonus points. A receipt can only be used once. If a clear photo will not verify, you can still post the review without the seal.

The bill photo shows on your post, with the card number and cardholder’s name covered where we can find them. To keep it to yourself, switch off Show the bill on my review when you post, or use the ••• menu on the post later. Bills never show on anonymous posts. See the privacy policy for details.

Reporting a post, comment or account

Tap the ••• on a post, or long-press a comment, and choose Report. We review reports within 24 hours.

Blocking someone

Use the same menu and choose Block. You will stop seeing each other’s posts and comments. Manage blocked accounts in You → Blocked accounts.

Deleting your account

Go to You → Settings → Delete account. This permanently removes your profile, posts, photos, receipts, comments and follows, and cannot be undone. See the privacy policy for what is kept afterwards.

A restaurant is missing or wrong

Search for it when you post: if we do not have it, picking it from the results adds it. For wrong details, email us with the restaurant’s name and area.

Restaurant owners

Tools for owners are on the way. See For restaurants, or email us.

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